Refund policy

We have a 7 - day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at balloonboutique110@gmail.com.“Please include your WhatsApp number in the email. Requests without a WhatsApp number may be delayed.”

 First you Please note that returns will need to be sent to the following address:

BALLOON BOUTIQUE 

SHOP#1955 MUKTI GALI SHAHI BAZAR. HYDERABAD 

03043001616

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at balloonboutique110@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that minor changes in character design or color tone may occur depending on availability. If an exact match to the design shown in the display picture is not available, a very similar alternative within the same theme or character will be provided. However, the overall character will not be changed completely.

Exceptions / non-returnable items

We will not receive the item that you have used

custom products (such as customized orders or personalized items), 

we also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at balloonboutique110@gmail.com.